With the release of Singlewire Software’s CallAware application, it is now possible to alert people to a specific number being dialed. CallAware works in conjunction with Singlewire’s InformaCast application to broadcast a message to groups of devices when a particular number or numbers are dialed. For example, if a user dials an emergency number, such as 911, CallAware can send an InformaCast broadcast to alert onsite security personnel and first responder teams.
This document is for reference only. Use your best judgment on how CallAware will fit into your organization. The examples in this document provide ideas on how CallAware might fit into your existing or upcoming deployment of Cisco Communications Manager.
Intended Audience
Because the configuration of CallAware is primarily done within the Cisco Unified Communications Manager, the intended audience for this document is a Cisco Voice Engineer. Advanced knowledge of Communications Manager, call routing, and dial plan design are a must. The actual configurations for InformaCast and CallAware are minimal.