Emergency Call Monitoring Implementation Kit
Posted by Brad Parkel on Tue, Oct 12, 2010 @ 11:06 AM
Whiteboard Session + White Paper Download
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The Emergency Call Monitoring Implementation Kit will get you started with understanding the scope and details of activating call monitoring within your organization.
This kit includes:
- Video Whiteboard Session with a Senior Singlewire Voice Engineer
- 43 Page White Paper
Prepared for the Dial Plan Administrators of Communications Manager
With the release of Singlewire Software’s CallAware™ application, it is now possible to alert people to a specific number being dialed. CallAware works in conjunction with Singlewire’s InformaCast application to broadcast a message to groups of devices when a particular number or numbers are dialed. For example, if a user dials an emergency number, such as 911, CallAware can send an InformaCast broadcast to alert onsite security personnel and first responder teams.
The document is for reference only. Use your best judgement on how CallAware will fit into your organization. The examples in this document provide ideas on how CallAware might fit into your existing or upcoming deployment of Cisco Communications Manager.
Intended Audience
Because the configuration of CallAware is primarily done within the Cisco Unified Communications Manager, the intended audience for this document is a Cisco Voice Engineer. Advanced knowledge of Communications Manager, call routing, and dial plan design are a must. The actual configurations for InformaCast and CallAware are minimal.
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Related Posts: InformaCast CallAware Podcast | CallAware One-Minute Video | CallAware Introduction