Singlewire Blog

Singlewire Software Publishes Case Study on Emergency Call Monitoring

Posted by Brad Parkel on Mon, Oct 03, 2011 @ 07:06 AM

The written and video case studies showcase Joy Global/P&H Mining’s use of Singlewire InformaCast with CallAware to monitor 911/emergency calls and send emergency communication throughout the organization.

Joy GlobalSinglewire Software, developer of innovative voice applications centered around secure, fast, and reliable mass notification, emergency communication, and overhead paging, today announced the release and publication of the Joy Global/P&H Mining written and video case study on

The case study features P&H Mining Equipment, a division of Joy Global Holding Company, and a worldwide leader in the manufacturing of underground and above-ground industrial mining equipment, including electric mining crushers, conveyor systems, and drag lines. Joy Global/P&H Mining uses Singlewire InformaCast for sending emergency and mass notification throughout the organization, covering more than 2,000 endpoints. Singlewire CallAware, a free add-on to InformaCast, is also used to monitor the phone system for specific numbers dialed, including 911.

Brad Parkel, director of marketing at Singlewire Software comments, “This case study shows how Joy Global is using notification to keep workers safe. Within weeks of InformaCast and CallAware being implemented, the system was triggered when a worker had a heart attack and an emergency call was made. Officials knew where the emergency was taking place and could direct first responders to the scene.”

InformaCast enables safety officials to easily send notification on a very granular level to phones, overhead speakers, and computer desktops. It also triggers emergency strobe lights located throughout the manufacturing plant where loud noise is an issue. If there’s an emergency in one building InformaCast can tell everyone inside to evacuate, while notifying workers in other buildings to stay away. It can also be used for sending notification during weather emergencies and other events.

The three-minute video case study is available as a YouTube video on the Singlewire website at A two-page written version of the case study can also be downloaded as a PDF from the same location. A video demonstration of emergency call monitoring can be viewed at

Singlewire InformaCast is a full-featured, network-based mass notification, emergency communication, and overhead paging system that allows users to simultaneously send an audio and/or text message to a variety of endpoints including IP speakers, Cisco IP phones, overhead paging systems, computer desktops, digital signage, SMS text, social media sites, and more. Singlewire InformaCast can be purchased through registered partners of Singlewire Software.

About Singlewire Software

Singlewire, based in Madison, WI, develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. Our main offerings include: InformaCast, PushToTalk, and RemotePhoneControl. To learn more, please visit

Tags: campus emergency, Press Release, InformaCast, campus safety, CallAware

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