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Newburgh, NY Utilizes InformaCast to Prevent and Reduce Crime

Image courtesy of State Tech Magazine

InformaCast has been helping government personnel keep people safe since its inception. From national government agencies to smaller local government buildings, emergency notifications from InformaCast help share critical information during potentially dangerous situations. The city of Newburgh, NY deployed InformaCast in its City Hall, and State Tech Magazine highlighted their efforts in a recent article.

Learn more about InformaCast for government

The following passage was originally published as part of larger piece in State Tech Magazine on July 14, 2016.

With the Cisco UC system deployed, Newburgh’s IT team will now add Singlewire Software’s InformaCast IP paging and emergency notification features. The fire, public works and water departments are already using it; the police department and the city’s other first responders are next.

The software allows city officials to preprogram specific alerts — or send new messages on the fly — through their IP phones or computers. For example, the fire department has deployed an overhead paging system that enables fire officials to pick up a phone and broadcast announcements to every phone at headquarters, Kurcon says.

By the end of the summer, the IT department plans to preprogram specific alerts on speed dial. With the city’s previous system, the alarm company provided no details to police other than the fact that an employee pressed the silent alarm. The new system can provide greater event details, including the specifics of what’s happening as well as location information.

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Topics: Government, InformaCast, Emergency Notification

Protect Visitors with Easy Emergency Notification Opt-In

Visitor Notification from InformaCast

It’s important to protect the people that come to your facility everyday, but what if you could extend those security solutions to cover visitors?

Visitor notification from InformaCast allows administrators to create campaigns for individuals temporarily visiting their facilities, even if they do not have the InformaCast Mobile app. Visitors can register to receive notifications using a web browser or by texting a hashtag to a phone number (e.g. text #visitoralerts to XXX-XXX-XXXX). This makes it easy for people to sign up and stay informed while they’re visiting.

Apply to Any Industry

Regardless of what field you work in, InformaCast visitor notification is a powerful tool to enhance safety. It can be deployed across a variety of environments to protect and inform those who otherwise might not have access to critical information.

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Topics: InformaCast Mobile, Emergency Notification, visitor alerts

Singlewire Partner Wahsega Labs Wins 2016 Commercial Integrator BEST Award

Speaker Enhances Safety

Singlewire partner Wahsega Labs was recognized by Commercial Integrator magazine for its 2x2 Ceiling Speaker in the 2016 BEST Awards in the Telecom Infrastructure and Intercoms category. The drop-in ceiling tile speaker supports dual registration with InformaCast and SIP, utilizes Power-over-Ethernet (PoE), and includes classroom sound reinforcement functionality.  

This low-cost speaker functions as a two-way SIP intercom and receives broadcasts from Singlewire’s InformaCast Advanced Notification System. The InformaCast system automatically recognizes and registers the speaker, making commissioning quick and efficient.

This speaker also has the ability to drive a second, lower-cost Wahsega speaker via Cat5e or Cat6 cable, dramatically lowering installation costs on a per-classroom basis. The second classroom speaker independently performs all of the same functions as the first, and is powered by the main speaker, reducing wire home runs by half.

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Topics: Emergency Notification, Partnerships, Awards

NEWS: InformaCast Mobile Adds Location-Based Emergency Notifications

Select GPS-based areas of interest and boundary triggers

Singlewire Software, a leading mass notification service provider, releases location-based emergency notifications for InformaCast Mobile. The mobile app and web interface will now offer users the ability to select areas of interest and establish notification perimeters for designated locations.

“InformaCast Mobile continues to provide users with the latest innovations for emergency notification,” said Tim Green, vice president of software development for Singlewire Software. “These new features provide our users with a greater ability to monitor and share critical information.”

InformaCast Mobile users can select up to three static addresses. If an alert is sent to an area of interest that encompasses one or more of those addresses, the user will receive the alert.

Boundary triggers send notifications to users who have entered or left a particular area. In addition, InformaCast Mobile can send messages to anyone using the app within that area.

Learn how to use these new features in your industry

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Topics: InformaCast Mobile, What's New, In The News, Geo Location

Use Location-Based Notifications in InformaCast Mobile

Latest Update Offers New Location-Based Features

The latest update for InformaCast Mobile includes location-based emergency notifications for InformaCast Mobile. The mobile app and web interface will now offer users the ability to select areas of interest and establish notification perimeters for designated locations.

InformaCast Mobile users can select up to three static addresses. If an alert is sent to an area of interest that encompasses one or more of those addresses, the user will receive the alert.

Boundary triggers send notifications to users who have entered or left a particular area. In addition, InformaCast Mobile can send messages to anyone using the app within that area.

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Topics: InformaCast Mobile, What's New, Geo Location

Selecting a Mass Notification System for Government Buildings

Notify Everyone of Potential Threats

Government buildings deal with a unique set of challenges when handling threats. They need to be able to communicate the situation to everyone quickly and provide instructions for how the situation is being managed.

If a building comes under threat, it’s important to have a communication system that can reach everyone throughout the building on a variety of devices. Make sure your system can send text and audio messages to a variety of devices to ensure complete reach. Mass notification systems can be used for:

  • Intruder alerts and lockdown
  • Evacuation
  • Severe weather
  • 911 calls

It’s also important to look for systems that can bring people together, quickly to collaborate on how to manage the situation. Systems that trigger conference calls with high-level personnel help ensure a speedy response.

Assess your notification capabilities

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Topics: Government, Emergency Notification, What's New, Checklist

Utilize the Tools to Reach Everyone in Your School

Making the Difference in K-12

As schools let out for the summer, planning is already underway for next year. Part of that planning should include a review of your mass notification system. Schools needs to assess their capabilities for reaching everyone during an emergency. Pat Scheckel, senior vice president of marketing at Singlewire Software, recently contributed an article to the K-12 outlet, EdTech Digest outlining how an easy-to-use notification system is a critical component for K-12 school communications. 

The following story was originally published on June 21, 2016 by EdTech Digest.

During a school emergency, time is crucial. Whether its an injury, intruder or active shooter, notifying personnel of the situation in a timely manner to start responding and managing the crisis can make all the difference. But, it’s not just about having the proper procedures in place, it’s about having the tools to reach everyone, wherever they are in a building or campus. To help with this challenge, many schools are implementing emergency notification systems are to bring together disparate systems and notify everyone. However, with rapidly changing technologies, it can be difficult to know which solution will be the best fit for your school.

Schools should look for systems that are easy to use, offer multiple message options for notifications, alerts to help manage almost any scenario, and new technology that leverages investments in existing systems.

Learn more about mass notifications for schools

Easy to Use

In an emergency situation, asking for help should be as easy as a push of a button. Whether that’s a discreet panic button, a built-in feature on a desk phone or the swipe of a smartphone, the last thing you want is for people to worry about remembering a complex set of steps to trigger a notification. It’s also important to utilize a system that can send to multiple communication methods with a single push. Systems that offer the ability to build groups make it easy to notify everyone on multiple devices without the need to draft and send separate messages.

Multiple Message Types

When sending a message, it’s important to be able to provide the appropriate amount of context. Look for a system that lets you send text, audio, and images to give your staff the information they need to manage the situation. SMS, push notifications, email, desktop notifications and text to speech functionalities help ensure messages reach everyone, wherever they are.

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Topics: InformaCast, K-12, Emergency Notification, What's New

Singlewire Releases InformaCast 11.5.1 Update

New Features Improve User Experience

In a continuing effort to provide users with the best solution for emergency notification, Singlewire has released the 11.5.1 update for the InformaCast platform. The update offers a number of new performance, security and management features, and provides expanded support options.

Ease of Management

  • Two new administrator roles make it easier to edit groups and IP speaker volumes.
  • Call detail records collection for every SIP call. 
  • Improved logging for the SIP stack, including the message body of SIP requests and headers that were already being monitored.
  • CTI connection information now available on the Overview, Call Aware Diagnostics, Night Bell, Park and Page plugins and Conference Call plugin status pages.
  • An improved “Clear Devices” command that includes the ability to remove displayed broadcast windows from computers running the InformaCast Desktop Notifier.
  • Configurable multicast address range
  • An “ALARM” label that denotes important LPI and “Park and Page” plugin log events for easy searching of important errors.
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Topics: InformaCast, InformaCast Advanced Notification, What's New, Updates

Singlewire InformaCast Partners with Telecor eSeries

A Powerful Notification Solution

The Telecor eSeries Network Communications System now integrates with Singlewire Software InformaCast® solutions. The partnership will allow users of both systems to simultaneously send audio streams and text messages to a variety of endpoints, and take advantage of network-based communications for intercom, overhead paging, clock synchronization, time tone signaling and emergency messaging.

“The eSeries Network Communications System and InformaCast are a natural fit for delivering messages in a variety of environments,” said Peter Jova, President of Telecor. “Our two solutions will help share critical information and enhance safety and security.”

New Level of Communications Resiliency 

InformaCast is a mass notification platform that Telecor users can employ to deliver paging announcements, broadcast pre-established audio files, send text announcements, and broadcast Common Alerting Protocol (CAP) text messages to eSeries network speakers and intercom stations. Users will also be able to use InformaCast to share text messages, schedule bells, and include buttons on Cisco phones to initiate rapid responses during emergency situations.

“Our partnership with Telecor, and the integration available with InformaCast and eSeries, offers a new level of communications resiliency,” said Pat Scheckel, senior vice president of marketing at Singlewire Software. “This combined solution will help organizations reach everyone during an emergency with clear communications.”

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Topics: InformaCast, Telecor, Partnerships

Manufacturers Share InformaCast Best Practices for Facilities

Keeping Manufacturing Employees Safe

InformaCast offers numerous features to help manufacturing facilities keep employees safe during emergency situations. At Singlewire, we strive to educate our customers on best practices and share practical use cases from customers using InformaCast in innovative ways.

Our most recent user’s group meeting featured two manufacturing customers sharing the successes they’ve experienced implementing InformaCast for mass notification in their facilities.

Not using InformaCast? Learn how to take advantage of it in your facility.

Reduce Severe Weather Risks

Both panelists stressed the importance of taking the time to set up InformaCast to easily trigger notifications for any scenario should a situation arise. In one organization, our panelist uses InformaCast to alert employees for nearby lightning strikes. Due to the materials used in their manufacturing, if lightning is in the area, production needs to shut down until it passes. Using the InformaCast email plug-in, the organization created filters for incoming emails that mention lightning which are then sent to an email address associated with InformaCast. When certain subject lines are recognized, InformaCast automatically triggers a notification that is sent to Cisco and analog phones.

Cisco phones receive a custom text message and audio. Analog phones are connected through the legacy paging interface and only receive an audio message. However, in noisy areas, those phones are also connected to visual strobes that begin to flash when the phone rings so employees know someone is trying to reach them. Certain messages are also designated to particular groups, such as maintenance and safety, to provide proper context and instruction for what to do during the situation.

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Topics: manufacturing, users group meetings, best practices

Singlewire Software

Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. More →

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Madison, WI 53713
Phone: +01 608 661 1140
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