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Use Location-Based Notifications in InformaCast Mobile

Latest Update Offers New Location-Based Features

The latest update for InformaCast Mobile includes location-based emergency notifications for InformaCast Mobile. The mobile app and web interface will now offer users the ability to select areas of interest and establish notification perimeters for designated locations.

InformaCast Mobile users can select up to three static addresses. If an alert is sent to an area of interest that encompasses one or more of those addresses, the user will receive the alert.

Boundary triggers send notifications to users who have entered or left a particular area. In addition, InformaCast Mobile can send messages to anyone using the app within that area.

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Topics: InformaCast Mobile, What's New, Geo Location

Selecting a Mass Notification System for Government Buildings

Notify Everyone of Potential Threats

Government buildings deal with a unique set of challenges when handling threats. They need to be able to communicate the situation to everyone quickly and provide instructions for how the situation is being managed.

If a building comes under threat, it’s important to have a communication system that can reach everyone throughout the building on a variety of devices. Make sure your system can send text and audio messages to a variety of devices to ensure complete reach. Mass notification systems can be used for:

  • Intruder alerts and lockdown
  • Evacuation
  • Severe weather
  • 911 calls

It’s also important to look for systems that can bring people together, quickly to collaborate on how to manage the situation. Systems that trigger conference calls with high-level personnel help ensure a speedy response.

Assess your notification capabilities

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Topics: Government, Emergency Notification, What's New, Checklist

Utilize the Tools to Reach Everyone in Your School

Making the Difference in K-12

As schools let out for the summer, planning is already underway for next year. Part of that planning should include a review of your mass notification system. Schools needs to assess their capabilities for reaching everyone during an emergency. Pat Scheckel, senior vice president of marketing at Singlewire Software, recently contributed an article to the K-12 outlet, EdTech Digest outlining how an easy-to-use notification system is a critical component for K-12 school communications. 

The following story was originally published on June 21, 2016 by EdTech Digest.

During a school emergency, time is crucial. Whether its an injury, intruder or active shooter, notifying personnel of the situation in a timely manner to start responding and managing the crisis can make all the difference. But, it’s not just about having the proper procedures in place, it’s about having the tools to reach everyone, wherever they are in a building or campus. To help with this challenge, many schools are implementing emergency notification systems are to bring together disparate systems and notify everyone. However, with rapidly changing technologies, it can be difficult to know which solution will be the best fit for your school.

Schools should look for systems that are easy to use, offer multiple message options for notifications, alerts to help manage almost any scenario, and new technology that leverages investments in existing systems.

Learn more about mass notifications for schools

Easy to Use

In an emergency situation, asking for help should be as easy as a push of a button. Whether that’s a discreet panic button, a built-in feature on a desk phone or the swipe of a smartphone, the last thing you want is for people to worry about remembering a complex set of steps to trigger a notification. It’s also important to utilize a system that can send to multiple communication methods with a single push. Systems that offer the ability to build groups make it easy to notify everyone on multiple devices without the need to draft and send separate messages.

Multiple Message Types

When sending a message, it’s important to be able to provide the appropriate amount of context. Look for a system that lets you send text, audio, and images to give your staff the information they need to manage the situation. SMS, push notifications, email, desktop notifications and text to speech functionalities help ensure messages reach everyone, wherever they are.

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Topics: InformaCast, K-12, Emergency Notification, What's New

Singlewire Releases InformaCast 11.5.1 Update

New Features Improve User Experience

In a continuing effort to provide users with the best solution for emergency notification, Singlewire has released the 11.5.1 update for the InformaCast platform. The update offers a number of new performance, security and management features, and provides expanded support options.

Ease of Management

  • Two new administrator roles make it easier to edit groups and IP speaker volumes.
  • Call detail records collection for every SIP call. 
  • Improved logging for the SIP stack, including the message body of SIP requests and headers that were already being monitored.
  • CTI connection information now available on the Overview, Call Aware Diagnostics, Night Bell, Park and Page plugins and Conference Call plugin status pages.
  • An improved “Clear Devices” command that includes the ability to remove displayed broadcast windows from computers running the InformaCast Desktop Notifier.
  • Configurable multicast address range
  • An “ALARM” label that denotes important LPI and “Park and Page” plugin log events for easy searching of important errors.
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Topics: InformaCast, InformaCast Advanced Notification, What's New, Updates

Singlewire InformaCast Partners with Telecor eSeries

A Powerful Notification Solution

The Telecor eSeries Network Communications System now integrates with Singlewire Software InformaCast® solutions. The partnership will allow users of both systems to simultaneously send audio streams and text messages to a variety of endpoints, and take advantage of network-based communications for intercom, overhead paging, clock synchronization, time tone signaling and emergency messaging.

“The eSeries Network Communications System and InformaCast are a natural fit for delivering messages in a variety of environments,” said Peter Jova, President of Telecor. “Our two solutions will help share critical information and enhance safety and security.”

New Level of Communications Resiliency 

InformaCast is a mass notification platform that Telecor users can employ to deliver paging announcements, broadcast pre-established audio files, send text announcements, and broadcast Common Alerting Protocol (CAP) text messages to eSeries network speakers and intercom stations. Users will also be able to use InformaCast to share text messages, schedule bells, and include buttons on Cisco phones to initiate rapid responses during emergency situations.

“Our partnership with Telecor, and the integration available with InformaCast and eSeries, offers a new level of communications resiliency,” said Pat Scheckel, senior vice president of marketing at Singlewire Software. “This combined solution will help organizations reach everyone during an emergency with clear communications.”

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Topics: InformaCast, Telecor, Partnerships

Manufacturers Share InformaCast Best Practices for Facilities

Keeping Manufacturing Employees Safe

InformaCast offers numerous features to help manufacturing facilities keep employees safe during emergency situations. At Singlewire, we strive to educate our customers on best practices and share practical use cases from customers using InformaCast in innovative ways.

Our most recent user’s group meeting featured two manufacturing customers sharing the successes they’ve experienced implementing InformaCast for mass notification in their facilities.

Not using InformaCast? Learn how to take advantage of it in your facility.

Reduce Severe Weather Risks

Both panelists stressed the importance of taking the time to set up InformaCast to easily trigger notifications for any scenario should a situation arise. In one organization, our panelist uses InformaCast to alert employees for nearby lightning strikes. Due to the materials used in their manufacturing, if lightning is in the area, production needs to shut down until it passes. Using the InformaCast email plug-in, the organization created filters for incoming emails that mention lightning which are then sent to an email address associated with InformaCast. When certain subject lines are recognized, InformaCast automatically triggers a notification that is sent to Cisco and analog phones.

Cisco phones receive a custom text message and audio. Analog phones are connected through the legacy paging interface and only receive an audio message. However, in noisy areas, those phones are also connected to visual strobes that begin to flash when the phone rings so employees know someone is trying to reach them. Certain messages are also designated to particular groups, such as maintenance and safety, to provide proper context and instruction for what to do during the situation.

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Topics: manufacturing, users group meetings, best practices

Making the Most of Cisco Live 2016

Learn from the Best and Brightest

This year’s Cisco Live is delivering education and inspiration for technology innovators worldwide. The event, taking place July 10-14 in Las Vegas, brings together industry leaders to share their expertise and ingenuity through sessions, speakers, networking and the exhibit hall.

Attendees will have the opportunity to learn from this year’s speakers, including Cisco CEO Chuck Robbins, futurist Jason Silva and Frank Underwood himself, Kevin Spacey, who is the special guest keynote. Educational sessions offer something for everyone regardless of their background or interest area. Certifications, labs and seminars offer plenty of opportunities to learn from the best and take home new ideas to implement in your business.

Network with Peers

Beyond the sessions and speaker, don’t miss the chance to mingle with other Cisco users through a multitude of networking events. Connect with attendees before the show by tweeting using #CLUS. Cisco is running a number of social media contests you can take advantage of to win great prizes.

Nightly receptions give you the opportunity to kick back and relax with other attendees and share the cools ways you are using Cisco solutions.

And if all else fails, you can always make new friends over a shared love of this year’s customer appreciation performers, Maroon 5 and Elle King.

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Topics: InformaCast, What's New, Cisco Live

7 Strategies for Clear Campus Communications During a Crisis

Reduce Noise and Minimize Misinformation

A recent article from the Washington Post highlighted the challenges colleges and universities face when communicating critical information during a crisis situation. Conflicting reports from social media, news outlets, campus services and friends can lead to unnecessary confusion and fear among students and staff. Having a system in place that notifies an entire campus during an emergency can help keep everyone safe.

Here are seven tips for providing clear communications to your campus during a crisis:

  1. Utilize a Single System - When a crisis occurs, time is of the essence. Safety and security personnel don’t have time to log in and out of different systems to send multiple messages. A single system that reaches everyone helps share vital information quickly.
  1. Reach Multiple Devices – Your system should reach landline phones, mobile devices, desktops and even digital displays. Every available device that can reach your campus population should be utilized to inform them of the situation.
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Topics: mass notification, What's New, Active Shooter, Higher Education

Singlewire Software

Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. More →

Singlewire Software
2601 West Beltline Highway, Ste 510
Madison, WI 53713
Phone: +01 608 661 1140
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