The latest version of Singlewire CallAwareTM detects when a number has been dialed, for example 911, and alerts a pre-defined group of recipients via a text and audio InformaCast broadcast. It also gives them the ability to review a real-time audio recording of the call.
Singlewire Software (http://www.singlewire.com), developer of network-centric notification software for overhead paging, mass notification, and emergency communication, today announced the launch of Singlewire CallAware 2.0 for monitoring numbers dialed and call recording.
As a way of further expanding the functionality of InformaCast for notification, CallAware monitors and recognizes numbers dialed within an organization, including 911, and triggers an InformaCast alert message. This vital, real-time notification can immediately be sent to groups of people within the organization who need to know, like staff first responders and building managers. Notification can include a short text and audio description of the caller’s location in addition to a recording of the emergency call. Meanwhile, the call continues to local public safety officials without delay or interruption.
“It can be a real issue for large organizations when emergency first responders arrive at a building and the person at the front desk has no knowledge that an emergency is even taking place,” states Ken Bywaters, executive vice-president of product development at Singlewire Software. “With CallAware for InformaCast, a group of building first-responders can receive notification, listen in on the call, and begin triage almost immediately.”
With the call logging functionality inside of InformaCast, CallAware can also be used to monitor and record the time and location of mistaken 911 calls placed within an organization, helping to address costly false alarm charges from local public safety agencies.
CallAware is now included as a core feature of InformaCast. InformaCast is a full-featured, network-based mass notification, emergency communication, and overhead paging system that allows users to simultaneously send an audio and/or text message to a variety of endpoints including IP speakers, Cisco IP phones, overhead paging systems, computer desktops, digital signage, SMS text, social media sites, and more.
The InformaCast platform for mass notification and emergency communication was developed in the weeks following the 9/11 attacks to evacuate federal buildings within 15 minutes. Over 3,000 organizations in 45 countries have implemented InformaCast as their notification and overhead paging system. It can be purchased through registered partners of Singlewire. For more information, visit http://www.singlewire.com/informacast.
About Singlewire Software
Singlewire, based in Madison, WI, develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities.