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Get the Most Out of Emergency Communication Tools

Assess What You Have

A strong emergency communication plan utilizes tools that help spread information quickly and get it into the hands of people who need it. If a plan like this is not already in place in your organization (and even if one is) a good first step is to assess the tools and resources already in place and understand how to best maximize their effectiveness. This assessment can help identify weaknesses in plans and procedures already in place to correct them before an emergency occurs.

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Learn from Others

When developing an emergency communication plan, it’s important to look at what has worked, and what hasn’t, at other organizations.

For example, following tornadoes in Tuscaloosa Alabama in 2011, it was discovered that the Alabama Trauma System, a system designed to prevent hospital overload by helping reroute patients to other facilities, was underutilized. The system is supposed to help prevent hospitals from being overwhelmed by patients that need trauma care. However, during the aftermath of the tornado, hospitals were finding either too many or too few trauma patients being routed to their facilities.

This was a result of communication taking place directly between ambulances and hospitals. Since they did not go through the Alabama Trauma System, patients were not routed in the most efficient manner.

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Topics: Whitepaper, emergency communication, healthcare

Prepare Emergency Communications for Winter Break and Beyond

Know Who is On Campus      

As the semester comes to a close, colleges and universities are working to make sure students get home safely, and campuses are secured for winter breaks. However, some students will be back sooner than others as some institutions offer shortened winter terms to help students catch up or get ahead in their studies.

With a limited number of students, faculty and staff on campus during this time, it may not make sense to have the same emergency notification plan as the rest of the year. Understanding who is on campus and what kind of situations can occur during this time help keep everyone safe and informed. But the students and faculty who won’t return until the semester officially begins may not need to be notified at the exact moment an incident occurs.

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Build the Right Group

With InformaCast from Singlewire Software, users can send emergency notifications to mobile and on premise devices to reach everyone when a crisis occurs. InformaCast also gives users the ability to create groups and designate zones to fit their needs. On college campuses this is used to reach every building, office, and person with critical information. During winter terms though, certain buildings may be closed, and large numbers of student and staff may not be on campus. 

Through InformaCast, administrators can set up groups specifically to reach those people, buildings and devices that will be in use during the winter term. This helps get the right information to the right people in the event of an emergency. It also prevents messages being sent to unnecessary parts of campus, and alerting people who would be unable to assist with the situation.

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Topics: emergency communication, Higher Education

WHITE PAPER: Clear Communication During a Crisis

Learn from Past Mistakes

No matter how well prepared people may think they are, when an emergency occurs, unexpected events can lead to disaster. Misinformation can derail even the best made plans, and lack of awareness can put people in unnecessary danger.

In our new white paper, we examine recent events that have been impacted by misinformation. From terrorist attacks, to school shootings and severe weather, efforts to keep people informed have been hindered by technical and user errors. This white paper looks at different strategies organizations used to manage emergencies and the issues they experienced when tragedy struck. You’ll be able to assess the current procedures in place within your organization, identify weaknesses, and deploy best practices to ensure successful communication.

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Plan for Any Scenario

The world presents an ever-growing number of challenges that make it close to impossible to anticipate and prepare for emergencies. However, with this white paper, readers will understand the obstacles other organizations have faced and how to overcome them.

Topics covered in this white paper include:

  • Preparing for an Uncertain World
  • Utilize What You Have
  • Testing Ensures Effectiveness
  • Contact People Using the Right Channel 
  • Social Media Can Help and Harm
  • Best Practices for Clear Communication
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Topics: Whitepaper, emergency communication

Deliver Emergency Communications Inside Classrooms When It Counts

Awareness When Class is in Session

In today’s world, the best way to reach people seems to be on their mobile device. It’s a direct line of communication that most people carry with them at all times. However, in some instances, people do not have access to their mobile device, hindering the spread of information during an emergency.

For example, on a college campus, a student is on the way to class and receives a text messages alerting them to an emergency occurring on campus. He or she proceeds to class, but is unable to access a mobile device while class is in session. Similarly, the professor, who is moving ahead with instruction, is unlikely to access their mobile device during class. This means no one is receiving updates regarding the ongoing situation. They don’t know if it’s safe to leave the classroom or if they should lock the door. This inability to reach people can cause unneeded stress for students, and even incur unnecessary risk.  

That’s why it is important to utilize communication channels beyond mobile calls or SMS text messages to reach people on campus with updated information. During emergencies, high volume can result in cellular carrier congestion that impacts mass notification providers. Sending to on-premises devices ensures the intended recipients will receive the message faster than only using mobile.

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Topics: emergency communication, Higher Education

HR Technology Conference Features Latest Business Solutions

New Tech for HR

Next week, Singlewire Software will be on-hand for the HR Technology Conference and Expo in Chicago. The event is the world’s biggest conference for HR technology and focuses on the business processes and organizational successes technology enables.

The conference will cover the latest HR trends, including SaaS, cloud technology, social media, mobile, analytics, video, gamification, big data and MOOCs. It will also feature traditional technologies and processes that are still in use. 

Senior executives from leading organizations will deliver sessions that offer real-world lessons and practical takeaways. The full presenter database is available here. These sessions, coupled with the latest vendor solutions available on the Expo floor, provide an ideal learning opportunity about the latest HR technology trends.

The conference has a wide variety of resources available to help prepare for the event. Check out the official blog, or follow the conference on LinkedIn, Twitter, Facebook and YouTube.

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Topics: notification software, Conferences, HR

NEWS: Regroup and Singlewire Partner for Advanced Notification Solution

Utilize an Integrated Notification Solution

Regroup Mass Notification, the award-winning provider of emergency and day-to- day communication solutions, and Singlewire Software, a leading mass notification technology developer, announce a partnership to provide mutual clients with an integrated notification solution powered by Regroup and Singlewire’s InformaCast system.

Through an advanced API Integration, Regroup and InformaCast notifications — as well as groups and other settings — can now be managed from a single system, facilitating real-time, advanced alerting.

“We [at Regroup] want our clients to have the most reliable, easy-to-use and robust mass notification system on the market,” said Joe DiPasquale, CEO of Regroup. “This new partnership will allow our respective companies to offer an integrated solution that will take their mass notification experience to a higher level, giving them even more ways to deliver a message.”

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Topics: Emergency Notification, Partnerships, Regroup

Enhance K-12 School Security with Cisco and InformaCast

Combined Solutions Provide Added Security

Cisco and InformaCast provide K-12 schools with a powerful, easy-to-use emergency notification system. Real-time video, panic buttons and messages to police radios can all be configured to ensure rapid response times and informed decision making.

During this year’s Cisco Live event, Kevin Holcomb, Technical Marketing Engineer for Cisco, recorded several videos demonstrating how K-12 schools can enhance security with Cisco and InformaCast. With emergency notifications that can be sent in multiple formats to devices that include mobile devices, video displays and more, InformaCast helps schools maximize the potential of their Cisco phones. 

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Topics: Cisco, InformaCast, K-12

Sending Emergency Notifications to Police Radios with InformaCast

This is the final entry in a three-part series highlighting how Cisco phones and InformaCast work together to improve school safety. Read parts one and two.

Communicate Directly with Police

When an emergency occurs, schools depend on a quick police response to help manage the situation. Schools need tools that communicate directly with law enforcement officials to efficiently request assistance.

Local police often donate a radio to schools to provide a direct line of contact. As Kevin Holcomb, Technical Marketing Engineer for Cisco, explains in this video, Cisco and InformaCast help school officials reach law enforcement quickly during a crisis.

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Topics: InformaCast, K-12, Emergency Notification

Create Panic Buttons to Send Emergency Notifications in Schools

This is part two in a three-part series highlighting how Cisco phones and InformaCast work together to improve school safety. Read part one here and look for part three next week.

Protect Every Classroom

An incident can occur in any part of the school. It’s important to have tools in place for teachers to easily ask for assistance when they need it. Schools that use Cisco phones can utilize InformaCast to configure panic buttons that can be displayed as speed dials.

During Cisco Live 2016, Kevin Holcomb, Technical Marketing Engineer for Cisco, recorded a video demonstrating how this functionality provides critical information that helps administrators make informed decisions during a crisis.

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Topics: K-12, Emergency Notification

Singlewire Software

Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. More →

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Madison, WI 53713
Phone: +01 608 661 1140
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