Provide Exceptional Customer Service
Online reviews and social media have made exceptional customer service an important touchstone of the retail experience. Mass notification systems give managers the tools their staff need to help customers and conduct daily functions more effieciently.
Facilitate Customer Calls
Many retail businesses have call systems that allow them to park incoming customers calls and page the proper department to answer questions, but certain systems go beyond this traditional method, to connect customers with the right person, faster. Look for a system that can centralize call management across all store locations. Make sure you have the ability to escalate and reroute a call if a customer query is not being answered. This service can lead to more in-store visits, increased sales and strengthened customer loyalty.